Customer Service
Terms of use
By placing your order on our website, you accept our terms of use and conditions of sales. Please review them carefully.
Availability
While we will make every effort to fulfill your orders, we cannot guarantee the availability of any particular product displayed on our site.
Shipping and handling
Shipping fees are 9.95$ for the first item plus 2.00$ per additional item. Orders will be shipped via regular UPS ground transportation.
Orders placed on the US website can only be shipped within USA. Orders placed on the Canadian website can only be shipped within Canada. No shipping can be made outside North America.
Orders received during business days will be shipped within the next business day. Once you order is processed, you will receive a shipment confirmation email which will contain your tracking information. Delivery will be made in 5 to 7 business days.
Payment
We accept Visa and Mastercard. Your credit card will be charged only upon shipment of your merchandise.
Prices displayed are in US$ on our US web site and in Canadian $ on our Canadian web site. Applicable sales tax will be charged on total merchandise including shipping and handling fees.
Orders placed on our site are encrypted using Secure Socket Layer (SSL) technology. We will never ask credit card number by email and do not keep credit card number in our system.
Guarantee
Our guarantee remains in force. Should you receive a defective item, please contact our customer service.
Return & Exchange Policy
We truly take your satisfaction to heart. If you would like to return or exchange an item, you are welcome to do so.
We do, however, have a few restrictions...
- Items cannot have been worn, washed or altered.
- Labels must not have been removed.
- All bathing suit sales are final and cannot be returned, except for manufacturer's defects.
- Items must be returned within 14 business days of having received your order.
- Items bought on this website should not be return directly to a store.
To ship the item back to us, please use the original packaging in which you received your order. To avoid any errors with the new transport company, you must remove all existing labels from the outside of the box. Please call our customer service at 1-800-360-6724 ext. 5 or write at customerservice@coalision.com to get an RA #. You will then be giving information on how to return your items. No return will be accepted without an RA #. If possible, include a copy of your packing slip. If you cannot provide this, be sure to indicate your order number, name, as well as billing and shipping information so we can reference your original order. If returning for a refund, a credit will be issued to you within 7 business days following the reception of your return. We will refund you according to the method of payment initially used. The original shipping cost will not be refunded. For an exchange, your new item(s) will be shipped to you in the following 7 business days after the reception of the return, and will be shipped prepaid. You will receive an email confirmation of the shipment.
How to reach us
You can reach customer service at customerservice@coalision.com or at 1-800-360-6724 option 5, Monday through Friday from 9am to 5 pm Eastern time. We will be happy to help!